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Terms and Conditions
This is the small print of the contract that you enter into with King's Gallery when you buy through our website.
NOTHING STATED OR IMPLIED IN THESE DETAILS WILL AFFECT YOUR STATUTORY RIGHTS
Customer Service and Support
Nothing stated or implied in these terms and conditions shall affect the statutory rights of any customer.
Your Warranty to us
Our Warranty to you
Your security and privacy are our priority; it is not our policy to disclose your E-mail address or details to any third parties.
All orders for goods shall be deemed to be an offer by you to purchase goods in accordance with these terms and conditions.
You, the buyer, are responsible for ensuring the accuracy of the details provided on the order form and we will not be obliged to accept an order unless all requested details requested on the order form have been correctly entered.
Upon receipt of an order we will advise you by e-mail of the availability of the items ordered and the cost of shipping. You may cancel your order prior to despatch without any penalty should these costs be unacceptable or for any other reason.
No order submitted by you shall be deemed to be accepted by us unless and until we confirm acceptance of your order by E-mail or telephone.
We are entitled to refuse any order placed by you and will not be required to provide an explanation.
Where a limited edition print is sold out by both ourselves and the publisher, we will endeavour to obtain a price for purchasing a copy via the secondary market. If this price differs from that shown on the web site, we will advise you of this before accepting your order.
All Orders placed on the internet will automatically receive a confirmation e-mail of the transaction. However, if we are unable to fulfil the order due to items being out of stock we will notify you by e-mail or telephone within 48 hours and the transaction may be cancelled or we will agree alternative arrangements with you.
Pricing / Payment
We are not registered and do not charge UK VAT.
Customs & import duties are not included. The customer is responsible for payment of any surcharges.
Prices quoted are for Mounted (Matted) pictures unless otherwise shown.
Prices do not include postage and packing which will be charged as an additional cost. Carriage charges will be added to your invoice at the rates prevailing at the time the order is placed. These rates are based on a general figure for the area of the world from which the order is placed. These are the maximum charges that you will pay and where a better rate is available for a specific city or area, the difference will be refunded.
If an order is received by us from an area not normally served by our Carriers, we will contact you before accepting your order for specific arrangements to be made.
Due to fluctuating market values, especially on Limited Edition and Original items, all prices are subject to change and availability but will not be changed once your order is accepted.
Customs and import duties are not included. The customer is responsible for payment.
Title to the goods will pass to you, the buyer, on payment in full of the price of the goods.
Despatch and Delivery
All orders will normally be despatched within 2 working days.
If any delay occurs you will be notified immediately. You will be given the option to arrange a convenient delivery date or to cancel the order with a full refund.
Please advise us if you do not receive your item(s) within 7 days of placing your order so that we can trace the parcel. Ask via our contact form quoting your order number.
Please note that all delivery charges are shown on your order form.
If an item is not available ex-stock we will advise you if the delay in shipping will exceed 7 days.
Items sent by courier are usually collected within two working days and delivered in the UK within another two working days. When shipping overseas, we will advise of an expected delivery date.
All shipping/delivery charges are shown on your order form prior to your committing to your purchase.
The risk in the goods shall pass to you upon delivery taking place.
Any dates quoted for delivery of the goods are approximate only and we shall not be liable for any delay in delivery of the goods however caused or for any consequential loss.
We will do our best to ensure that you are fully satisfied with your purchase.
If the goods are damaged in-transit, please sign the carriers delivery note `Damaged' and notify us within 3 days of the date on which the consignment was signed for. Keep all the packaging material as the Carrier may wish to inspect this. We will arrange to have the item returned at our expense. You will be given the option to have the product replaced at no charge to you or to have a full refund. This does not affect your statutory rights.
Goods that are not acceptable for any other reason may be returned at your expense within 10 days for a refund or replacement, but in all cases you must contact us first for authorisation. An authorisation reference will be given. Goods returned which are not defective or faulty will be subject to a 20% re-stocking charge. This does not affect your statutory rights.
Law and Jurisdiction
Whilst we attempt to be as accurate as possible with the specifications of the artwork offered for sale, we cannot be held responsible for any inaccuracies.
New images are constantly being added to our website. King's Gallery have the ability to trace most artwork available today, so please use our contact form and let us know what you're looking for.
Queries and Complaints
Any complaint received will be acknowledged within five working days and you will be informed of a projected time scale for dealing with that complaint, together with the steps we intend to take in dealing with it.
We are VAT free. The price you see is the price you pay!
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