How to order

By Telephone +44 1227 786986
Our sales staff will be happy to take your orders by telephone.

On The Internet
Buying through our Web Site could not be easier and safer using our secure server and that of Worldpay, our Credit Card processing agent.

  1. Select the pictures that you require by clicking the shopping basket icon by the side of each picture.


  2. If you have not placed an order before, you will be asked to set up a new customer account. If you have an account already set up, just enter your Username and Password.


  3. Setting up a new account is easy, Just fill in the fields and click the button at the bottom of the page. Many people don't know that you can use the TAB key on your keyboard to step between fields on forms on the web.


  4. By default, the goods will be sent to your registered address. If you require them to be shipped to a different address, please amend the details on the shipping details page. You can also add any special delivery instructions here.


  5. You will then be shown your new account confirmation page showing your Username and password, it's a good idea to note these down. You will soon receive an e-mail confirming your new account and password. Please keep your password available for future use.


  6. Once you have made an order, you will be shown an order confirmation page, titled 'Your current order'. Here you can check and change your contact and shipping details or add a message that will be sent with the order. You can return to the shop at this stage, and order further pictures. You are always able to return to the order confirmation page by pressing 'Complete my order' that will now appear on the right hand side of any shop page. If you are happy with the list, press 'PLACE ORDER' to move to the order placement stage.

  7. We don't have credit card faciliies on the website. You are offered two ways to pay:
    • By Paypal, transfer the amount owing to our Paypal account kgworkshop@btconnect.com.
    • By Credit or Debit card over the phone
    The order page asks which route you intend to use and records it with the order.


  8. The next screen is the final confirmation page showing details of your order and order reference number. You can print this if required and you will also shortly receive an e-mail confirming your order.

Common questions
If I make an order can I change my mind?
You will be given frequent opportunities to remove pictures from your 'shopping basket' and you are not committed to any purchase until you move to the checkout stage. Even then you can cancel the payment on the Worldpay site. You are not committed to anything until you complete the Worldpay payment sequence.
I've forgotten my password
Use the 'Send my password' feature to have the password sent to the email address registered for the account. You can also use this feature to check that the email address that you have entered is correct.
I've forgotten my Username
Please contact us using our contact form, tell us your name and address that you gave when you registered. We will find your Username for you and return it by email.
I've not received my emailed Username and password...
If you don't receive any email, then it's more than likely that you have entered an incorrect email address. Please check it and change it. It's very hard for us to check email addresses (although we do what we can), and people often get them wrong. Remember that you can always use the Send my password feature to check that your email address is correct.

Other documents
Please read: our Terms and Conditions and our Privacy Policy. Links to these documents appear in the menu on the left.

Our prices are shown without VAT. VAT at 20% is added on the ordering page
UK ART RETAILER
OF THE YEAR
2001-02
Finalist 2005
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